Privacy Policy

Falko takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when Falko collects personal information about you and how Falko will use your personal data.

This policy applies to information we collect:
a) about visitors to our website; and/or
b) about people who do business with us; and/or
c) about people who access our website; and/or
d) about people who register with us; and/or.
e) over the phone; and/or
f) via e-mail or other form of communication.

The information we collect about you

We may collect the following personal information from you:
a) name
b) email address
c) address; and
d) if you use a credit card, credit card information.

How we will use the information about you
We gather this information to allow us to process your registration and send you any communications. The relevant information is then used by us, our agents and sub-contractors to communicate with you in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the service we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.

Marketing
We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank email message with unsubscribe in the title to info@falko.com. If you agree to us providing you with marketing information, you can always opt out at a later date.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to info@falko.com.If you agree to us providing you with third party marketing information, you can always opt out at a later date.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email to info@falko.com.

How we protect your information
We have put in place the following security procedures and technical and organizational measures to safeguard your personal information: stored on a secure third party private server with limited access protected via password based authentication.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Overseas transfers
The information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@falko.com or send a letter to us at our address shown on the “Contacts” link. We may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Falko changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to info@falko.com or by sending a letter to Falko, 1 Bishop square, St Albans Road West, Hatfield, Hertfordshire, AL10 9NE, United Kingdom. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Credit card information
If you purchase a product from Falko you may provide us with your credit card details. These details will only be used to process your payment and may be disclosed to third parties for this purpose and for credit reference or risk purposes. We will not disclose your credit card details to any third parties for marketing purposes.

Sale of business
If Falko's business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Your consent
By submitting your personal information you consent to the use of that information as set out in this policy.

Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 10th April 2013.

How to contact Falko
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to info@falko.com or send a letter to Falko, 1 Bishop square, St Albans Road West, Hatfield, Hertfordshire, AL10 9NE, United Kingdom.

Links to other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.



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